RETURNS AND REFUNDS

We want you to love your tea, so if you're not 100% chuffed with your order do give us a shout so we can get it sorted for you. All the important small print is below!

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@brewteacompany.co.uk.

Shipping
To return your item, mail it to:
Tea HQ, 8 Premier Park, Trafford Park, Manchester, M17 1GA, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.