Regular Questions

WHO IS BREW TEA COMPANY?

First off, hello! Brew Tea Company was started by Aideen and Phil in Liverpool back in 2012. Since then, we’ve added a few more folks and moved to a new Tea HQ in Manchester.

CAN I VISIT TEA HQ?

Sadly not right now. We will be back though - let's just shake this virus off.

I CAN’T LOG IN.

Make sure you’re using the email address you signed up with originally. If you can’t remember your password, hit ‘Forgotten your password?’ to reset it. Still can’t get in? Give us a shout.

MY ORDER IS A GIFT.

They'll love it! We gift wrap all our orders for free and as standard, and if you want us to send your order out in a plain shipping box so we don't spoil any surprises, check the box on the trolley page. We can bob a message in for them as well if you write it into the 'Want to include a message?' box on the trolley page.

HOW DO I CHANGE SOMETHING ON AN ORDER I’VE JUST PLACED?

We’ll change it for you, give us a shout on 08433 092 166 as soon as you can so we get it taken care of.

SOMETHING WAS MISSING/WRONG IN MY ORDER.

Sorry about that, we’ll take care of it. Bob us a call on 08433 092 166 to let us know so we can get that sorted out straight away.

CAN I RETURN SOMETHING IF I DON’T LIKE IT?

The first thing you should do is give us a shout to see if there’s anything we can do to help, but we do accept returns. You’ll need to arrange to ship your item back to Tea HQ at your own expense and we always recommend using a tracked service. Once it arrives with us, we’ll get in touch to sort your agreed exchange or refund.

WHAT ARE BREW COINS?

Brew Coins are our rewards scheme. Every time you spend on the website, you’ll get these coins added to your account - 1 Brew Coin for every £1 spent. They equal roughly 10% off so you can use them to get money off your orders.

WHICH WAYS CAN I PAY?

A number of ways! By credit or debit card {Visa, Mastercard, Maestro, Amex}, PayPal, Google Pay, Apple Pay. We’ve got you covered.

I HAVE A DISCOUNT CODE TO USE, WHERE DO I POP IT IN?

After you hit the ‘checkout’ button, you’ll see an order summary page. There’ll be a white box that says ‘Gift card or discount code’. Paste your code in there and click ‘Apply’ to get your money off.

CAN I USE MY DISCOUNT CODE OR BREW COINS ON A BREWTIME CLUB SUBSCRIPTION ORDER?

Very soon! We're just completing the finishing touches.

WHICH COUNTRIES DO YOU SHIP TO?

Worldwide! We’ll get tea posted out to everyone.

WHEN WILL I GET MY ORDER? {UK}

We don’t want to keep you waiting, so all orders placed before 2:30pm ship the same day. We send them out with Royal Mail First Class so you’ll have your order in 1-2 working days, but we also have a £10 next working day courier delivery option if you need tea in a pinch.

HOW MUCH DOES SHIPPING COST? {UK}

It’s free when your order is £15 or above. For any orders below that, we’ll add a standard £3.95 onto your order at the checkout to cover the shipping.

WHEN WILL I GET MY ORDER? {INTERNATIONAL}

It depends on where you are in the world. If you’re in Europe, your order will take around 2-7 working days. If you’re further afield, allow 10-14 working days for delivery.

HOW MUCH DOES SHIPPING COST? {INTERNATIONAL}

Our international shipping cost is £15 for an order of roughly £50-60. If you’re looking to make the most of that shipping cost, bob us a message with what you’re wanting to order and we’ll let you know if you can squeeze anything else in the box for you.

DO YOU USE PLASTIC IN YOUR TEA BAGS OR PACKAGING?

We use as little plastic in our packaging as possible! We swapped over to plastic-free tea bags in September 2017 and started moving over to plastic-free packaging in 2018. Currently, only our larger packs of 100 tea bags or 500g of loose leaf are still using plastic-lined packaging but are both still recyclable - everything else is totally plastic-free! These larger bags will be swapped over to plastic-free alternatives in 2019.

I HAVE A QUESTION YOU HAVEN'T ANSWERED IN THIS LIST.

No worries, give us a shout on 0161 637 9747 or email us at hello@brewteacompany.co.uk and we'll give you a hand.
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