Christmas FAQs

You've got questions. We've got a list of all our Christmas FAQs to help you find what you're looking for.
Christmas FAQs

It’s officially That Time Of Year and we’ve got the red hats and antler headbands to prove it.

And you’ve got questions. Lots of them. So we’ve compiled a list of answers to all the Christmas FAQs we can think of. Happy shopping.

Same day shipping

From now all orders placed before 4pm are shipped on the same day. You get more time to window shop in your plaid PJS, pouncing only once you’re completely sure it’s perfect. And we’ll do the dashing-towards-the-closing-shutter bit (literally - our last postie comes to Tea HQ at 4.26pm).

Gift wrapping

All orders are hand wrapped in a Christmassy print. You can hand them straight over if you prefer to stay away from the sticky tape and scissors. 

Unbranded boxes

Plain shipping boxes minimise the chances of your other half signing for their own present. Just check the box when you place your order. 

Need a hand? Click here to speak to us or tap the live chat button at the bottom.

Shipping deadlines

We haven’t yet found reindeer, floo powder or a portal to get around with, so we’re still relying on Royal Mail and DPD for shipping. Most of the time they’re wonderful. There are hiccups and we’ll do what we can to help, but if you know what you want then getting it in a little earlier is a great idea.


Shipping deadlines

In the UK?

Royal Mail - Place your order before 4pm on Tuesday 22nd December and we’ll send it via Royal Mail Tracked 24.

DPD - If you’ve paid for DPD next (working!) day delivery, place your order before 4pm on Wednesday 23rd December.


Outside the UK?*

Here’s a list of other Royal Mail international deadlines:

Europe: 4pm Wednesday 9th December 

USA: 4pm Friday 11th December 2020

Rest of World: 4pm Friday 4th December

 

*2020 caveat for outside Europe

Our posties normally do a fantastic job at delivering your tea all over the world, but 2020’s been a strange one, and there are some hefty delays, so bear this in mind. We’re happy to help you get your order done & dusted well ahead of time, just email us here if you want advice. You don’t want to spend Christmas Eve waiting for the postman when you should be waiting for the other guy in red.

Missed a shipping deadline?

We can still help - we have a gift subscription which can leave at the start of January. A cracking start to the new year. And we have gift cards - they can be used on everything.

Any other questions

Try us on whatever’s easiest for you - we’re open from 9.00am-5.30pm Mon-Friday.

 

Live chat - Click here to speak to us or tap on that circular button on the bottom of your screen.

Email - hello@brewteacompany.co.uk

Call - 0161 872 7583 or 0161 637 9747

Still undecided on your gift?

Have a look at our Christmas Shop for tons of ideas. For you. For your mum. For whoever. We’ve got something to keep everyone happy.

 

 

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