Christmas FAQs

You’ve got questions. We’ve got answers. Let’s clear the Christmas fog.
Christmas FAQs

It’s somehow That Time Of Year again. Only weeks to go. You might have snuck the first mince pie in. Christmas shopping could be creeping onto the horizon.


Before it gets too close, here are the answers to all of your burning questions.

Happy gifting.



What’s the cut off for same-day dispatch?

4pm Monday-Friday.


What about the weekend?


If you place your order after 4pm on Friday, we’ll ship it on Monday.


When will it arrive?


Leave 1-3 working days for all standard orders. We’ve upgraded our shipping to Royal Mail Tracked 24 in time for Christmas, so you can keep an eye on it as it gets to you. 


I’ve paid for DPD shipping - when will I get my parcel?


The next working day as long as the order was placed before 4pm. If you order on the weekend, we’ll ship it out on Monday and it’ll arrive Tuesday.


Can I get my order gift-wrapped?


Absolutely. In fact, from mid-November we’ll send every parcel out wrapped in our Christmassy print. No need to do anything. Including battling with the sticky tape.


I’m sending it direct - can I add a gift message?


Of course. Fill out the ‘Leave a message’ box on the trolley page and we’ll hand-write your note on our festive postcards. If you miss it or forget, don’t panic. Shoot us an email at hello@brewteacompany.co.uk and we’ll add it in for you.

How do I make sure they don’t see where it’s from?

We’ve swapped our branded shipping boxes for plain outer boxes on all orders this year. Zero risk of an accidental *scrooge* moment on our end. They’ll be none the wiser.

When’s the last chance to order for Christmas?

In the UK?

The deadline is 4pm on Tuesday 21st December for all orders sent with Royal Mail tracked 24. If you spend over £50, we'll give you next working day shipping for free. If your order is less, you can still pay £10 for next day shipping too.


International?

You lucky thing.

If you’re sending to Europe, get your order in before 4pm on Monday 6th December for delivery in time for Christmas.

USA? It’s 4pm on Monday 13th December.

And for anywhere else, order by 4pm on Wednesday 1st December to be safe.

If you want country-specific dates, email hello@brewteacompany.co.uk and let us know where you’re sending the tea. We’ll give you some more info.

Last year there were some hefty delays, particularly for international shipments. It’s worth bearing this in mind for any tea orders, and getting them in as early as you can. If you’re not sure or have any trouble with your order, just give us a shout & we can help. No waiting around for the postie on Christmas eve. 


I’ve got another question for you.

No problem. Just give us a shout however is easiest for you - we’re open from 9.00am-5.30pm Mon-Friday.

Live chat - Tap on the circular button at the bottom of your screen.

Email - hello@brewteacompany.co.uk 

Call - 0161 521 6310

Need a hand choosing the perfect gift?
Have a look at our Christmas Shop for tons of ideas.

 

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